FAQ
Where do Manufacturer Refurbished products come from?
Manufacturer refurbished items are often returned by a customer or previously opened products that have been cleaned, and restored to a like new functional condition.
How do I cancel an order?
Orders are sent almost immediately after payment is processed (with the exception of weekends and non-business days), so it can sometimes be difficult to cancel. Please Contact Us and we will try our best to help. You can also call us at 973-664-0700 ext. 4 to resolve issues quicker.
What is included with a Refurbished Desktop?
A Keyboard, Mouse, and Power Cord are all included. We also include information on your warranty (if applicable) and some other packaging information.
What is included with a Refurbished Laptop?
An Adapter and a Battery are included with all Refurbished Laptops unless specified*.
Where can I get more information regarding the technical specifications of this system?
Please review the listing for the product you're interested in. We make every effort to provide complete product details in each listing. If you still have a question about a listing, you may Contact Us.
*Some items are sold AS IS and may not include a charger or other accessories. These missing pieces will be clearly notified in the description of the unit. If you have any questions about a listing, please reach out and we will assist you as quickly as possible!
Shipping
What is the shipping policy?
All items from BuyRefurbished.com are shipped out within 1-2 business days and are received within 5-7 business days. We utilize Fedex and UPS for shipping methods. Please Contact Us to make any changes to your order prior to shipment. All orders over $500 require a signature on delivery.
What if my address was entered incorrectly?
If there was a mistake or you would like to enter a different shipping address, contact us at cservice@planitroi.com or at 855-695-8300.
Shipping is free.
What if my order was damaged during shipment?
Please Contact Us via e-mail for any shipment issues within 7 days of your order receipt.
Returns
All items offer a 30-day return policy beginning on the item delivery date. All returns require prior authorization (RMA) and will be in accordance with BuyRefurbished.com's Return Policy. Depending on the reason for return, the customer may be liable for return shipping charges. Please Contact Us to initiate a return or notify us of any other issues with your order.
Warranties
How long is my warranty?
Beginning on the date of delivery, all Refurbished products purchased from BuyRefurbished.com are covered under our 18 Month Warranty period. For Used and New products, there is a Warranty period of 30 days. The original invoice or order number is required as proof of purchase.
Privacy Policy
BuyRefurbished.com puts a considerable amount of emphasis on ensuring the privacy of customers, particularly as it applies to the disclosing of personal information. We safely collect and store the information provided in online transactions in our personal and private database. The information that we collect with each purchase includes name, mailing address, email, address, phone number, and credit card numbers or other payment information. In handling such private information, it is our responsibility to ensure your information does not fall into the wrong hands and are used exclusively for purchasing and shipping purposes. While we look to protect your privacy with a personalized database, it is imperative that you too do your part to ensure your own personal security such as creating personalized passwords. It is also important that you acknowledge that as you disclose personal information to us or anyone else, that you do so at your own risk.